BACK-UP MANAGEMENT

THE CREATION AND STORAGE OF CUSTOMER BACK-UPS USING THE MICROSOFT AZURE APPLICATION. 

(Backup using your third party storage provider can also be managed as long as there is a support contract with the storage provider.)

What’s included:

Scheduled back-ups on targeted servers (full and incremental)
A backup schedule is established based on customer request, compliance requirements, and current best-practice standards.
Data is transferred off site based on backup schedules and is reviewed weekly for status
Initial back-up is a full data transfer and most following back-ups are done incrementally (only changed data is uploaded to build off the initial full back-up)
Shadowcopy is set up on any managed file server to assist with small file restoration.

Full and selective restoration of files
Assistance is provided with any file restoration requests. Restoration steps are as follows:
Single file, folder, or small batch

Attempt to restore files or folders from most recent shadowcopy (if available)
If no shadowcopy is available, attempt to restore copy from snapshot (if available)
If no snapshot is available, restore from off-site backup
If off-site back-up is unable to provide access to smaller file batch, restore back-up to virtual machine and retrieve files.
Full or large partial recovery

Restore from snapshot (if available)
If no snapshot is available, restore from off-site back-up

Creation of a file restoration plan, outlined in a document and stored in Atera attachments under customer’s name.

Manage snapshots on SAN appliances
Set up of snapshot creation schedule on SAN appliances to allow for a faster restore and reduction of downtime for customer in case of data loss of some hardware failures.
Weekly review of snapshots to ensure that they are being created based on the defined schedule.
Virtual machine restoration
Set up of snapshot creation schedule for virtual machine in the virtual environment to allow for targeted, quick machine restoration.
Weekly review of snapshots for virtual machines to ensure that they are being created based on the defined schedule.
In case of data loss or failure, restoration of the virtual machine based on the backup document that is stored in Atera.

Bare metal restoration
Bare metal restoration of a disk is required.

SQL back-ups
Establishment of targeted backups of specific databases in case backup of entire machine is not desired.

PCI or HIPAA-compliant retention policies
Establishment and implementation of retention policies based on any external organization requirements that the customer wishes their environment to adhere to.

Quarterly testing
Full back-ups testing on a quarterly basis on virtual machines to ensure integrity of stored back-ups.