USER ACCESS CONTROL   The configuration and maintenance of Active Directory, Exchange, and other application user accounts to ensure ease of access, environment stability, and adherence to security guidelines. What’s included: User request process Establishment of a process that the customer will use to submit requests for: New user account creation Existing user account changes Mail forwarding Request for mail…

Security Management Several services that are either deployed and monitored by Atera/Webroot or configured by a Level 3 technician on the customer’s Windows environment or firewall. What’s included: Anti-virus, anti-spyware, and anti-malware Bundling of all three of the above services into one application, Webroot. Deployment of Webroot via Atera onto each machine on the customer network Group policy configuration Correction…

BACK-UP MANAGEMENT THE CREATION AND STORAGE OF CUSTOMER BACK-UPS USING THE MICROSOFT AZURE APPLICATION.  (Backup using your third party storage provider can also be managed as long as there is a support contract with the storage provider.) What’s included: Scheduled back-ups on targeted servers (full and incremental) A backup schedule is established based on customer request, compliance requirements, and current…

Deskside Services refers to tasks requiring direct interaction with users, either remotely or onsite. Most Deskside tasks can be handled remotely, though a task listed in the remote section may require an onsite visit to complete (for example, an Outlook access issue may be resolved remotely if it’s software-related, but may require an onsite visit for a bad network cable).…

Depot SA understands that depot management is time-consuming, and can require the balancing of many different kinds of services. That’s why SA offers an array of depot services to serve your needs. Whether you need full lifecycle management, asset tracking, or simply the stocking and shipping spares for your business’ use, SA has decades of experience in depot management. We…